Last updated: 29 July 2026<\/strong><\/p>\n This page provides information about our delivery areas, shipping provider, shipping costs, order-processing times and estimated delivery times.<\/p>\n We currently deliver to addresses in the following countries:<\/p>\n Delivery to countries or regions that cannot be selected during checkout is currently unavailable.<\/p>\n The availability of delivery to a particular address will be confirmed during checkout.<\/p>\n All orders are shipped through:<\/p>\n Hermes<\/strong><\/p>\n After the order has been handed over to Hermes, you will receive a shipping confirmation containing a tracking number or tracking link, where tracking is available.<\/p>\n International shipments may be delivered to the recipient through the relevant Hermes delivery network.<\/p>\n Shipping costs vary depending on factors including:<\/p>\n For this reason, fixed shipping charges are not listed on this page.<\/p>\n The shipping costs applicable to your order are calculated automatically based on the contents of your shopping cart and your delivery address.<\/p>\n The exact shipping charge will be displayed in the shopping cart or during checkout before you submit your binding order.<\/p>\n Where no shipping method or shipping cost is displayed for a particular address, delivery to that address is currently unavailable.<\/p>\n All shipping costs displayed to consumers include statutory VAT where applicable.<\/p>\n Subject to product availability, orders are normally prepared for dispatch within:<\/p>\n 1\u20133 business days<\/strong><\/p>\n after the payment has been successfully completed or authorised.<\/p>\n Business days for order processing are Monday to Friday, excluding public holidays at our registered place of business.<\/p>\n Orders received on Saturdays, Sundays or public holidays will normally begin processing on the following business day.<\/p>\n The order-processing period is separate from the subsequent Hermes transportation period.<\/p>\n The total delivery time consists of:<\/p>\n Hermes transportation times vary depending on the delivery country, destination, parcel volume, local delivery conditions and circumstances affecting the carrier.<\/p>\n The estimated total delivery period applicable to your destination will be displayed on the relevant product page or during checkout before you submit your order.<\/p>\n After dispatch, the Hermes shipment-tracking service may provide a more specific estimated delivery date or delivery window.<\/p>\n Any delivery date shown through shipment tracking is an estimate and may be updated by Hermes during transportation.<\/p>\n For payment methods involving immediate payment authorisation, the delivery period normally begins on the business day following conclusion of the contract.<\/p>\n Where the selected payment method requires the payment to be completed before processing begins, the delivery period normally begins on the business day following receipt of the complete payment.<\/p>\n Where the final day of a stated delivery period falls on a Saturday, Sunday or public holiday at the delivery location, delivery may take place on the following applicable delivery day.<\/p>\n Once your order has been handed over to Hermes, you will receive a shipping confirmation containing a tracking number or tracking link, where available.<\/p>\n Please note that it may take some time after the electronic announcement of the shipment before the first tracking update appears.<\/p>\n Tracking information is provided by Hermes and may be updated throughout the delivery process.<\/p>\n Delivery may occasionally be delayed due to circumstances including:<\/p>\n Where we become aware of a substantial delay affecting your order, we will make reasonable efforts to inform you.<\/p>\n Your statutory rights in the event of a delivery delay remain unaffected.<\/p>\n Where reasonable for the customer, we may deliver an order in more than one shipment.<\/p>\n Where a partial delivery is initiated by us, the customer will not be charged additional shipping costs solely because the order was divided into multiple shipments.<\/p>\n Please ensure that the delivery address entered during checkout is complete and correct.<\/p>\n We are not responsible for delays caused by incorrect or incomplete address information supplied by the customer.<\/p>\n Where a shipment is returned because of an incorrect, incomplete or undeliverable address for which the customer is responsible, and the customer requests a new shipment, the necessary additional shipping costs may be charged.<\/p>\n The customer\u2019s statutory rights remain unaffected.<\/p>\n Where a delivery attempt is unsuccessful, Hermes may:<\/p>\n The options available depend on the destination country and the applicable Hermes delivery service.<\/p>\n Customers should regularly review the Hermes tracking information after dispatch.<\/p>\n Please inspect the parcel and its contents as soon as reasonably possible after delivery.<\/p>\n Where a product arrives damaged, leaking, contaminated, opened or without an intact seal, please contact us in accordance with our:<\/p>\n Returns, Damaged Products and Order Cancellation Policy<\/strong><\/p>\n When reporting delivery damage, customers are generally required to provide photographs of the product, packaging, shipping box and shipping label so that the damage can be assessed.<\/p>\n This request does not restrict the customer\u2019s statutory rights concerning defective goods.<\/p>\n Do not consume a food supplement that appears damaged, contaminated, leaking, opened or improperly sealed.<\/p>\n For questions concerning shipping, delivery or shipment tracking, please contact us and include your full name and order number:<\/p>\n1. Delivery Areas<\/h2>\n
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2. Shipping Provider<\/h2>\n
3. Shipping Costs<\/h2>\n
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4. Order-Processing Time<\/h2>\n
5. Estimated Delivery Time<\/h2>\n
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6. Start of the Delivery Period<\/h2>\n
7. Shipment Tracking<\/h2>\n
8. Delivery Delays<\/h2>\n
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9. Partial Deliveries<\/h2>\n
10. Delivery Address<\/h2>\n
11. Unsuccessful Delivery<\/h2>\n
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12. Transport Damage<\/h2>\n
13. Contact<\/h2>\n