Last updated: 29 July 2026<\/strong><\/p>\n This page explains whether and how we verify that product reviews published in our online store originate from customers who have actually purchased the reviewed product.<\/p>\n Product reviews in our online store may only be submitted by customers who have purchased the relevant product through our online store.<\/p>\n WooCommerce compares the reviewer\u2019s customer account or email address with the order information stored in our shop system.<\/p>\n A review may be submitted as a verified-purchase review only where the system can associate the reviewer with a completed order containing the reviewed product.<\/p>\n Reviews originating from customers whose purchase has been confirmed through our WooCommerce order records are identified as:<\/p>\n \u201cVerified owner\u201d<\/strong><\/p>\n This identification means that our shop system has associated the reviewer with an order for the reviewed product.<\/p>\n It does not mean that we independently verify:<\/p>\n Reviews express the individual opinion and experience of their respective authors.<\/p>\n We use the following measures to support the authenticity of reviews:<\/p>\n These measures are intended to reduce the risk of reviews being submitted by persons who did not purchase the relevant product from our store.<\/p>\n They cannot guarantee that every statement contained in a review is objectively accurate.<\/p>\n Reviews may be moderated before or after publication.<\/p>\n A review may be rejected or removed where it contains, for example:<\/p>\n Positive and negative reviews are assessed according to the same moderation standards.<\/p>\n A review will not be rejected or removed merely because it is critical or gives the product a low rating.<\/p>\n We do not alter the meaning of customer reviews.<\/p>\n Reviews relating to food supplements represent individual customer experiences and opinions.<\/p>\n Individual experiences may differ and cannot necessarily be transferred to other persons.<\/p>\n Customer reviews do not constitute:<\/p>\n Customers should consult an appropriately qualified healthcare professional regarding medical conditions, medication, pregnancy, breastfeeding or questions concerning the suitability of a food supplement.<\/p>\n We do not purchase fabricated reviews or commission reviews that falsely appear to be independent customer experiences.<\/p>\n Where a customer receives a benefit for submitting a review, such as a discount, free product or participation in a prize draw, this must be clearly disclosed alongside the review.<\/p>\n Any incentive must not depend on the review being positive.<\/p>\n The verification procedure described on this page applies to product reviews submitted directly through our WooCommerce online store.<\/p>\n If reviews from an external platform or another source are displayed, we will identify the relevant source and explain, where applicable:<\/p>\n Reviews must not be presented as verified WooCommerce purchases unless the relevant purchase has actually been confirmed through an appropriate verification procedure.<\/p>\n For questions concerning a review or our authenticity-verification procedure, please contact:<\/p>\n1. Submission of Product Reviews<\/h2>\n
2. Verified Owner Identification<\/h2>\n
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3. How Authenticity Is Checked<\/h2>\n
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4. Moderation of Reviews<\/h2>\n
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5. Reviews Concerning Food Supplements<\/h2>\n
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6. Incentivised Reviews<\/h2>\n
7. External or Imported Reviews<\/h2>\n
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8. Contact<\/h2>\n