Shipping and Delivery
Last updated: 29 July 2026
This page provides information about our delivery areas, shipping provider, shipping costs, order-processing times and estimated delivery times.
1. Delivery Areas
We currently deliver to addresses in the following countries:
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom
Delivery to countries or regions that cannot be selected during checkout is currently unavailable.
The availability of delivery to a particular address will be confirmed during checkout.
2. Shipping Provider
All orders are shipped through:
Hermes
After the order has been handed over to Hermes, you will receive a shipping confirmation containing a tracking number or tracking link, where tracking is available.
International shipments may be delivered to the recipient through the relevant Hermes delivery network.
3. Shipping Costs
Shipping costs vary depending on factors including:
- the delivery country;
- the number and quantity of products ordered;
- the weight and dimensions of the shipment;
- the applicable Hermes shipping service.
For this reason, fixed shipping charges are not listed on this page.
The shipping costs applicable to your order are calculated automatically based on the contents of your shopping cart and your delivery address.
The exact shipping charge will be displayed in the shopping cart or during checkout before you submit your binding order.
Where no shipping method or shipping cost is displayed for a particular address, delivery to that address is currently unavailable.
All shipping costs displayed to consumers include statutory VAT where applicable.
4. Order-Processing Time
Subject to product availability, orders are normally prepared for dispatch within:
1–3 business days
after the payment has been successfully completed or authorised.
Business days for order processing are Monday to Friday, excluding public holidays at our registered place of business.
Orders received on Saturdays, Sundays or public holidays will normally begin processing on the following business day.
The order-processing period is separate from the subsequent Hermes transportation period.
5. Estimated Delivery Time
The total delivery time consists of:
- our order-processing time of 1–3 business days; and
- the subsequent transportation time of Hermes.
Hermes transportation times vary depending on the delivery country, destination, parcel volume, local delivery conditions and circumstances affecting the carrier.
The estimated total delivery period applicable to your destination will be displayed on the relevant product page or during checkout before you submit your order.
After dispatch, the Hermes shipment-tracking service may provide a more specific estimated delivery date or delivery window.
Any delivery date shown through shipment tracking is an estimate and may be updated by Hermes during transportation.
6. Start of the Delivery Period
For payment methods involving immediate payment authorisation, the delivery period normally begins on the business day following conclusion of the contract.
Where the selected payment method requires the payment to be completed before processing begins, the delivery period normally begins on the business day following receipt of the complete payment.
Where the final day of a stated delivery period falls on a Saturday, Sunday or public holiday at the delivery location, delivery may take place on the following applicable delivery day.
7. Shipment Tracking
Once your order has been handed over to Hermes, you will receive a shipping confirmation containing a tracking number or tracking link, where available.
Please note that it may take some time after the electronic announcement of the shipment before the first tracking update appears.
Tracking information is provided by Hermes and may be updated throughout the delivery process.
8. Delivery Delays
Delivery may occasionally be delayed due to circumstances including:
- public holidays;
- unusually high order or parcel volumes;
- operational disruptions affecting Hermes;
- adverse weather conditions;
- strikes;
- governmental or official measures;
- force majeure;
- other circumstances outside our reasonable control.
Where we become aware of a substantial delay affecting your order, we will make reasonable efforts to inform you.
Your statutory rights in the event of a delivery delay remain unaffected.
9. Partial Deliveries
Where reasonable for the customer, we may deliver an order in more than one shipment.
Where a partial delivery is initiated by us, the customer will not be charged additional shipping costs solely because the order was divided into multiple shipments.
10. Delivery Address
Please ensure that the delivery address entered during checkout is complete and correct.
We are not responsible for delays caused by incorrect or incomplete address information supplied by the customer.
Where a shipment is returned because of an incorrect, incomplete or undeliverable address for which the customer is responsible, and the customer requests a new shipment, the necessary additional shipping costs may be charged.
The customer’s statutory rights remain unaffected.
11. Unsuccessful Delivery
Where a delivery attempt is unsuccessful, Hermes may:
- make another delivery attempt;
- redirect the parcel to an appropriate parcel shop or collection location;
- request further delivery instructions;
- return the parcel to us.
The options available depend on the destination country and the applicable Hermes delivery service.
Customers should regularly review the Hermes tracking information after dispatch.
12. Transport Damage
Please inspect the parcel and its contents as soon as reasonably possible after delivery.
Where a product arrives damaged, leaking, contaminated, opened or without an intact seal, please contact us in accordance with our:
Returns, Damaged Products and Order Cancellation Policy
When reporting delivery damage, customers are generally required to provide photographs of the product, packaging, shipping box and shipping label so that the damage can be assessed.
This request does not restrict the customer’s statutory rights concerning defective goods.
Do not consume a food supplement that appears damaged, contaminated, leaking, opened or improperly sealed.
13. Contact
For questions concerning shipping, delivery or shipment tracking, please contact us and include your full name and order number:
Bioactiva Diagnostica GmbH
Louisenstraße 137
61348 Bad Homburg vor der Höhe
Germany
Telephone: +49 6172 171020
Email: [email protected]