General Terms and Conditions
Last updated: 26 June 2026
1. Provider and Scope of Application
These General Terms and Conditions apply to all orders placed by consumers and business customers through the online shop of Bioactiva Diagnostica GmbH.
Bioactiva Diagnostica GmbH
Louisenstraße 137
61348 Bad Homburg vor der Höhe
Germany
Email: [email protected]
Represented by the Managing Director: Mr. Adnan Dawoud
A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity.
A business customer is a natural or legal person, or a partnership with legal capacity, who enters into a legal transaction in the exercise of their trade, business, or self-employed professional activity.
2. Subject Matter of the Contract
Through our online shop, we sell food supplements and complementary products.
Food supplements are food products intended to supplement the general diet. They are not intended to diagnose, treat, cure, or prevent diseases.
The product information, notices, and descriptions provided on our website are for general information purposes only and do not replace medical advice. In the case of health complaints, pregnancy, breastfeeding, existing medical conditions, or the use of medication, medical or pharmaceutical advice should be sought before using food supplements.
3. Conclusion of the Contract
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.
The customer may select products and place them in the shopping cart. Before submitting the order, the customer may review and change their entries at any time.
By clicking the button “order with obligation to pay” or an equivalent clearly worded button, the customer submits a binding offer to purchase the products contained in the shopping cart.
After receipt of the order, the customer receives an automatic order confirmation by email. This order confirmation documents receipt of the order, but does not yet constitute acceptance of the purchase offer, unless expressly stated otherwise.
The purchase contract is concluded once we expressly accept the order, dispatch the goods, or confirm receipt of payment.
4. Contract Language and Storage of the Contract Text
The contract language is German.
The contract text is stored by us after conclusion of the contract. The customer receives the order details and these General Terms and Conditions by email or may view them in the customer account, provided that a customer account has been created.
5. Prices and Shipping Costs
All prices stated in the online shop are in euros and include statutory value-added tax, where applicable.
Any additional shipping costs will be clearly displayed to the customer during the ordering process before the order is submitted.
The total price, including taxes and shipping costs, will be displayed before completion of the order.
6. Payment
Payment is made using the payment methods offered in the online shop.
The available payment methods are shown to the customer during the ordering process.
The selected payment method will be charged in accordance with the terms and conditions of the respective payment service provider.
We reserve the right to exclude individual payment methods in specific cases or to offer only certain payment methods.
7. Shipping and Delivery
We generally ship orders within 2 business days after successful receipt of payment, unless a different delivery time is stated on the respective product page.
Business days are Monday to Friday, excluding public holidays.
Delivery is made to the delivery address provided by the customer during the ordering process.
If a product is temporarily unavailable, we will inform the customer without delay.
If delays occur due to circumstances beyond our control, in particular due to shipping service providers, force majeure, official measures, or supply shortages, we will inform the customer where possible.
8. Product Availability
All offers are subject to product availability.
If an ordered product is not available, we reserve the right not to accept the order or to withdraw from the contract. Any payments already made will be refunded without delay.
9. Retention of Title
The goods remain our property until the purchase price has been paid in full.
10. Product Information and Mandatory Information
We make every effort to provide all product information, in particular ingredients, nutritional information, recommended intake, net quantity, notices, warnings, and other mandatory information, completely and correctly.
The information on the respective product page and on the product packaging is authoritative.
Customers are required to carefully read and observe the packaging information, recommended intake, warnings, and storage instructions before using the product.
The recommended daily intake must not be exceeded. Food supplements are not a substitute for a balanced and varied diet and a healthy lifestyle. Products must be kept out of the reach of young children.
11. Right of Withdrawal for Consumers
Consumers generally have a statutory right of withdrawal.
Details regarding the right of withdrawal, the withdrawal period, the exercise of the right of withdrawal, and the consequences of withdrawal can be found in our separate Withdrawal Policy.
12. Exclusion of the Right of Withdrawal for Sealed Goods
The right of withdrawal does not apply to contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
This applies in particular to sealed food supplements if the original seal has been opened, damaged, or removed after delivery.
13. Returns and Refunds
For returns, refunds, damaged goods, incorrectly delivered products, or other complaints, our Return and Refund Policy and the customer’s statutory rights apply additionally.
The statutory warranty rights remain unaffected.
14. Liability for Defects and Warranty
The statutory warranty rights apply.
If the delivered goods are defective, the customer has the statutory rights to subsequent performance, withdrawal, reduction of the purchase price, or damages, provided that the statutory requirements are met.
For business customers, the commercial obligations to inspect and give notice of defects remain unaffected.
15. Liability
We are liable without limitation in cases of intent and gross negligence, in the event of injury to life, body, or health, and in accordance with the provisions of the German Product Liability Act.
In the case of slightly negligent breach of essential contractual obligations, we are liable only for the typical and foreseeable damage under the contract. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely.
Any further liability is excluded to the extent permitted by law.
16. Customer Account
If the online shop allows the creation of a customer account, the customer is obliged to keep the access data confidential and protect it from access by third parties.
The customer is responsible for ensuring that the information stored in the customer account is correct and up to date.
We reserve the right to block or delete customer accounts if there is reasonable suspicion of misuse or if legal or contractual obligations are violated.
17. Vouchers and Promotional Codes
Vouchers and promotional codes may only be redeemed within the specified period and in accordance with the respective promotional conditions.
Cash payment is excluded unless expressly agreed otherwise.
Vouchers and promotional codes cannot be applied retroactively to orders that have already been completed.
18. Rights to Content
All content of our online shop, in particular texts, product descriptions, images, graphics, logos, designs, and other content, is protected by copyright or trademark law.
Use, reproduction, editing, or distribution without prior written consent is not permitted unless legally allowed.
19. Data Protection
Information on the processing of personal data can be found in our Privacy Policy.
20. Consumer Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
21. Applicable Law
The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory legal provisions of the country in which the consumer has their habitual residence.
22. Place of Jurisdiction
If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and us is our registered office.
For consumers, the statutory places of jurisdiction apply.
23. Final Provisions
If any provision of these General Terms and Conditions is or becomes invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
The statutory provisions shall apply in place of the invalid provision.